About Us
About Duwenauu™
Fabric products presented with a focus on making everyday selection, use, and care feel clearer and more approachable.
Shenzhen Jiatuo Gongying Technology Co., Ltd.
The company responsible for operating Duwenauu™ and the products and customer experience offered through duwenauu.com.
Sense
Understand the characteristics and intended use of each product.
Process
Present fabric choices and product information in a clear, practical way.
Respond
Help customers make informed choices and use products confidently.
Choosing fabric should feel straightforward
Duwenauu™ is built around a simple principle: useful product information should make it easier to understand what you are choosing without adding unnecessary complexity.
Product information made easier to understand
We aim to communicate relevant product details clearly so customers can compare available options and understand how individual products are intended to be used and cared for.
Made for everyday American spaces
Different homes and everyday settings have different needs. Duwenauu™ products are presented with those varied real-life uses in mind.
Support beyond checkout
Eligible Duwenauu™ products are supported by a 30-day home trial, a 2-year limited warranty, care guidance, and customer assistance for product and order questions.
Questions or support
Contact the Duwenauu™ Customer Care team at service@duwenauu.com. Please include your order number when contacting us about a purchase.