Contact Us

For order, product, return, warranty, or other customer-care questions, contact the Duwenauu™ support team.

Last updated: July 30, 2026

Shenzhen Jiatuo Gongying Technology Co., Ltd.

Operating company of Duwenauu™ and duwenauu.com.

Helping us review your request

Please include your order number, product name, and a clear explanation of your request. For damaged products or other product-related issues, supporting photos or a short video may help with review.

If you are requesting a return, review the Return and Refund Policy first and wait for authorization before sending anything back.

Do not send full payment-card numbers, passwords, or other sensitive account credentials by email.

A return or service destination provided by Customer Care may differ from a business correspondence address. Do not send products to an address found online or on a shipping label unless you have received written return instructions.