Orders and payment

When is an order confirmed?

An order confirmation is sent after checkout. Acceptance still depends on payment authorization, fraud review, available inventory, and final order approval.

Can an order be changed or canceled?

Contact Customer Care promptly. Changes cannot be guaranteed once warehouse processing or shipment has started.

Is checkout secure?

Checkout uses Shopify and participating payment providers. Available methods vary by location, currency, device, and enabled services.

Shipping

Most in-stock orders are processed in 1–3 business days. Standard contiguous-U.S. delivery is generally estimated at 5–12 business days after dispatch.

Tracking is sent when available. The first carrier scan may take up to 48 hours to appear.

Returns and warranty

Authorized returns may be requested within 30 calendar days after confirmed delivery.

Eligible products include a 2-year limited warranty against covered defects in materials and workmanship. Normal wear, misuse, accidental damage, consumables, and unauthorized modification are excluded.

Products and care

Choose products by reviewing the intended use, specifications, and information shown on each product page.

Duwenauu™ fabric products are consumer products, not medical devices, and product information does not replace professional medical advice.

Product life and care requirements vary by item, use, and maintenance. Follow the applicable product guidance.