Contact Us
Contact Us
Contact our customer support team for product questions, order updates, shipping concerns, return requests, and other store-related inquiries.
Customer Support
Email us at service@duwenauu.com.
When contacting us about an existing order, please include your order number and the email address used to place the order.
If your question concerns a damaged, defective, incorrect, incomplete, or materially misdescribed item, please also include clear photographs or videos where relevant.
Return Requests
Please contact us before sending any item back.
Once a return request has been reviewed and approved, our customer support team will provide the appropriate return instructions and return warehouse address.
Please do not send returns to our business registration address unless our support team specifically instructs you to do so.