Information We Collect

Depending on how you interact with our website, we may collect information including:

• Your name.
• Billing and shipping addresses.
• Email address.
• Telephone number where provided.
• Order and transaction information.
• Payment-related information processed through applicable payment providers.
• Device, browser, IP address, and website usage information.
• Communications with customer support.
• Cookie and similar technology information.

How We Use Personal Information

We may use personal information to:

• Process and fulfill orders.
• Provide shipping and tracking updates.
• Handle returns, refunds, and customer service requests.
• Communicate with customers regarding purchases or account activity.
• Maintain and improve our website and services.
• Detect, prevent, and investigate fraud, misuse, or security incidents.
• Comply with applicable legal and recordkeeping obligations.
• Provide marketing communications where permitted.

Payment Information

Payments are processed through the payment methods and service providers made available during checkout. Complete payment card information may be handled directly by the applicable payment provider rather than stored directly by us.

Cookies & Similar Technologies

Our website may use cookies and similar technologies to support store functionality, remember preferences, understand website performance, maintain security, and improve the shopping experience.

Browser settings may allow you to restrict or remove cookies. Certain website functions may not operate correctly if necessary cookies are disabled.

How Information May Be Shared

We may share personal information with service providers where reasonably necessary to operate our business, including providers assisting with:

• Website and e-commerce functionality.
• Payment processing.
• Order fulfillment.
• Shipping and tracking.
• Fraud prevention and security.
• Customer support.
• Analytics.
• Marketing services where applicable.

We may also disclose information when required by applicable law, legal process, regulation, or valid governmental request.

International Processing

Because our business, customers, service providers, and fulfillment partners may operate in different locations, personal information may be processed or stored outside the country or region in which you live, subject to applicable legal requirements.

Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including order administration, customer support, fraud prevention, recordkeeping, dispute resolution, and legal compliance.

Data Security

We use reasonable administrative and technical measures intended to protect personal information. However, no electronic transmission or storage method can be guaranteed to be completely secure.

Your Privacy Rights & Choices

Depending on your jurisdiction, you may have rights relating to your personal information, including rights to request access, correction, deletion, or other legally available choices.

To submit a privacy-related request, contact service@duwenauu.com. We may need to verify your request before acting on it.

Children's Privacy

Our website is intended for general retail customers and is not designed for the intentional collection of personal information from children in violation of applicable law.

Third-Party Links

Our website may contain links to third-party websites or services. Their privacy practices are governed by their own privacy policies.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, business practices, or applicable requirements. The current version will be posted on this page.